What term describes the process where users develop and customize an application using their knowledge of a software package?

The term that describes the process where users develop and customize an application using their knowledge of a software package is End User Development. This concept emphasizes the idea that users, who may not have formal programming skills, can create or modify software solutions tailored to their specific needs through intuitive interfaces or development environments.

End User Development empowers individuals to leverage their understanding of both the software package and their own requirements to enhance productivity and create solutions that fit their workflows. This can involve scripting, creating macros, or utilizing configuration options within the software to achieve desired functionality.

In contrast, other terms like User-Centric Design focus more on the design process that prioritizes user experiences and needs rather than the actual development of software by the users themselves. Software Customization typically implies modifications made to existing software to better fit an organization’s needs but doesn’t necessarily involve users developing new applications from scratch. Application Development generally refers to the entire process of creating software, which is often performed by trained developers rather than end users.